Answer ID 10431: How to perform a quick or a full test on a My Cloud device.Answer ID 15992: 2 and 4 Bay Internal Drive Replacement for WD My Cloud.Replace the failed drive with a compatible drive supported by the My Cloud.Ensure to backup all the data from the My Cloud.Answer ID 17214: Network UPS Configuration on a My Cloud.Contact the manufacturer of the UPS devices as needed.Disconnect the My Cloud from the external UPS device and connect the My Cloud to a normal power supply.Answer ID 11749: My Cloud: Error Code 1121 Unsupported File System.Answer ID 19225: My Cloud: External USB Drive Supported File Systems.Answer ID 18918: External USB Drive Will Not Mount, Not Seen or Detected by a My Cloud.Remove all external USB Drives from the My Cloud.Answer ID 10336: Steps to Get a Warranty Replacement, Power Supply, or USB Cable.Answer ID 13767: My Cloud: Clearing Alerts.Answer ID 24618: My Cloud: Fan Not Working or Failure Alert Message.Answer ID 24582: My Cloud: Fan Not Turning On or 0 Dashboard RPM Speed.Answer ID 24562: Possible Dashboard Fan Speed and Drive Temperatures on a My Cloud.Please reference the articles below for related information.Do not place the My Cloud next to any heat generating device that would contribute to an overheating condition.

Ensure the My Cloud is standing in an upright position and receives enough air circulation around the device to ensure proper ventilation.Ensure the My Cloud is operating in a well ventilated area, with nothing blocking or covering the slots and openings on the top and bottom of the device.To clear Alerts, please refer to Answer ID 13767: My Cloud: Clearing Alerts.Log into the Dashboard of the My Cloud to check and verify the Alerts.įor assistance accessing the Dashboard, please refer to Answer ID 10420: How to Access the Dashboard on a My Cloud Device.To quickly and accurately resolve the Blinking Red or Solid Red LED alert, please follow the sections and steps listed below. My Cloud Red LED Alert Status Table Alert Statusįor a complete list of LED Status on a My Cloud, please refer to Answer ID 17203: LED Status, Alert Codes, Descriptions, and Email Notifications for WD My Cloud. Refer to the table below for a list of My Cloud Red LED Alert causes.

The LED will remain Red until the source of the issue is corrected. The front Power or Hard Drive LED on a My Cloud is solid or blinking Red.Ī Solid Blinking Red Power or Hard Drive LED on a My Cloud can be caused by many factors.

Mycloudex2 local